HELP
STORE WITH CONFIDENCE: INSURANCE COVERAGE
STORE WITH CONFIDENCE: PREMIUM INSURANCE COVERAGE AT REDD
Because your belongings are valuable to you, they are valuable to us. At REDD Premium Self Storage, we provide top-tier security and insurance coverage to give you complete peace of mind throughout your storage period
SIMPLE STEPS TO FILE A CLAIM
We are here to assist and coordinate every step of the way to ensure your claim process is as smooth and quick as possible.
All coverage is subject to the terms and conditions of the insurance policy provided by Dhipaya Insurance Public Company Limited.
STEP 1
REPORT & INSPECT
If you discover any damage, please notify our REDD staff immediately. Our team will inspect the area and take photos of all damaged items.
Important: Please DO NOT remove any damaged items from the storage unit until the inspection is complete.
STEP 2
PREPARE INFORMATION & DOCUMENTS
To initiate a claim, please submit the following preliminary information to the REDD team via rm9@redd.global:
- Receipts or evidence of value
- Brief description of the incident
- Consent for unit entry
- Permission for photography
- Document processing
STEP 3
DAMAGE ASSESSMENT
Our REDD team will compile all information and submit it directly to the insurance company. The insurance team will schedule a site visit (within 1-2 days) and evaluate the damage value, which takes approximately 2 weeks.
STEP 4
RESULT & COMPENSATION
Once the assessment is finalized, our team will notify you of the approved claim amount via email. We will then provide you with a refund form to process and transfer your compensation as quickly as possible.
EXCLUDED ITEMS:
In accordance with standard insurance policies, coverage does not apply to the following 4 categories:
Valuables & Money
- Cash
- Checks
- Bonds
- Credit cards
- Gold
- Jewelry
- Precious stones
- Precious metals
- Antiques
- Works of art
All Types of Vehicles
- Registered land vehicles for road use e.g., cars, motorcycles, trucks
- Vehicle accessories
- Watercraft
- Aircraft
Documents & Data
- Original documents
- Business records
- Molds
- Models
- Blueprints
- Computer data storage records
Separately Insured Goods
- Items already covered by separate insurance policies
- Items under Marine Cargo insurance
Frequently Asked Questions (FAQ)
Q: Will I lose my right to claim if I report it late?
A: No, you will not lose your right, as long as the claim is filed within the policy’s specified timeframe. However, delayed reporting may result in depreciation being factored in. Furthermore, if evidence is incomplete or the cause of damage is difficult to prove, it may affect the compensation amount. (We highly recommend reporting damages immediately).
Q: Can I file an insurance claim online?
A: Yes, you can. If you are unable to visit the facility in person, you can file a claim online. You will need to sign a Consent Form authorizing our Chief-level staff to open your storage unit and process the inspection on your behalf.